Frequently Asked Questions
Here are the most Frequently Asked Questions (FAQs)
I bought this months ago! What's the status of my order?
If you ordered Simple Machines Made Simple (or the 3 book bundle), then it's a pre-order. If you ordered through Kickstarter, then I probably just need your shipping address. Otherwise, I'm working my way through the queue, and I expect I'll be caught up by the end of September. It's coming! The Kickstarter backers can attest.
If you ordered Computer Engineering for Babies or Big Babies through Kickstarter, then it's likely that it hasn't shipped because I don't yet have your shipping address. Send me an email and we'll get it updated and shipped out.
I've emailed you twice already and haven't gotten a response.
I apologize, I'm a one man team, but try to stay on top of emails. If it's been longer than two days, check your spam folder, and search your inbox for anything from chase at hackylabs. I don't check it as often, but you can also message me through instagram or facebook.
My book never showed up.
Send me an email, and I'll look up the order status, and will send a replacement if necessary.
I received my book, but it's not working as expected.
If you can't get the AND page to light up. Try pressing both buttons at the same time.
When the battery starts to get low, the blue LED is the first to give up, so if the NOT page isn't working, then you likely just need a new battery.
Pulling out the battery and reinserting it, seems to solve a whole host of problems, so that's always worth a try to as well. The good 'ole, "try unplugging and plugging it back in again."
Otherwise, reach out to me via email or through the contact-us page and I'll get you squared away with a replacement. It's also helpful to get a video of the issue.
How do I turn it off?
Both CE for Babies books automatically go into low power mode and turn off the LEDs after a minute or so of inactivity. Just set it down and walk away slowly.
I have entered an incorrect address.
If you're fast, then you can edit the shipping address by clicking the Edit Shipping Address button on the order confirmation. If you're slow, then you have to email me, and hopefully we can catch it before it gets shipped out. If you entered an incorrect billing address, don't worry about it; I don't think it's used for anything.
What's the age range for these books?
Based on what I've seen, the Original CE for Babies does best for babies from 1-5 years, and the Big Babies book does best for kids 2-7. But also, adults often seem to enjoy them as much as the kids. For Simple Machines Made Simple, I also think 2-7 is probably the ideal.
Tell me about the battery.
Computer Engineering for Babies and Big Babies books take AAA batteries that are secured with a screw behind a plastic door. It will come with batteries included, unless you live in Brazil. And the battery should last a few years before needing to be replaced.
Why can I only buy 1, 3, or 6 copies?
It's all a marketing gimmick to try to get people to buy more. I tested this, and if I just have a regular quantity selector, then the Average Order Value (AOV) is about $5 less than if I have 1, 3, 6 options. If you really just want two copies (or four), then you can checkout with one (or three), and after checkout there is an option to add another copy to your order with a discount.
Do you ship to <my country>? How long does it take?
I am partnered with fulfillment companies in the US, CA, UK, Netherlands, and China.
Orders in the US take a couple days to ship and go out via Media Mail, which is 4-8 business days.
Orders in CA, UK, NL, DE, & BE usually take a day or two to fulfill, and then usually take about 2-4 days to show up.
Orders anywhere else in the world ship from China, and can take up to a week to fulfill, and another 10-50 days to arrive (usually it's close to 2 weeks, but it's not terribly rare that it takes two months). Also, if you're not in the US or UK, please put a phone number on your order, or else I'm going to have to email you to get it before the order can ship out.
Tracking numbers will be updated when your order has shipped. If you don't have a tracking number after 7 business please email me, chase at hackylabs.
I am not in love with my order, can it be returned? What if there is an issue?
Yeah, just send me an email and we can arrange a return. I do ask that you pay for return shipping.
My order hasn't shipped out yet, can I cancel it?
Of course, just send me an email and I will cancel the order.
I want to put this in my store. Do you wholesale?
That would be incredible. Yes. Please reach out to me, and I can give you wholesale pricing.
What currency are the prices I see on the site?
Prices are in USD, unless you change them at the bottom of the page to be a different currency.
I have a question that wasn't answered, how do I reach you?
Please send me a message through the contact us page, or to chase at hackylabs, and I'll take care of you.
I get quite a few emails every day, so please be patient with me. It sometimes takes me a day to respond, and often I ignore emails over the weekend.